Do you have any questions?
Frequently Asked Questions
What options do I have to pay for my Pablosky?
Payment for your order can be made by Visa & MasterCard credit or debit card and PayPal (payment in installments is also possible).
How much are shipping costs in Spain?
For orders over €35 in the Peninsula and Balearic Islands, we ship for FREE!
If your purchase is less than €35, shipping costs €3.95.
Do you ship to the Canary Islands?
At the moment, we do not ship to the Canary Islands. But you can buy your Pablosky at one of our points of sale in the area. Take a look at our map!
How many days will it take to receive my order?
- If you live in the Peninsula, delivery time can range from 1 to 4 business days . But we almost always get it done in 1 or 2 days. Fast as the wind!
- Shipments to the Balearic Islands take just a little longer. You can enjoy your Pablosky in 3 to 6 working days.
Can I return or exchange my order? How do I do this?
We'll be sorry, but we promise not to make a drama out of it.
You have a period of 14 calendar days from the date you receive your order to make any changes or returns at no cost. In addition, for orders shipped to Spain, we will cover the costs.
To make things easy for you, we use Reveni platform . Here you can manage your exchanges and returns without having to wait and without processes that take forever.
In case of return, when and how will I receive my refund?
If you want to make a return, no problem. You can choose between two options:
- Receive, instantly, the amount of your purchase in a check to use in our store (through the Reveni platform).
- Receive a refund, within a few days, via the payment method you used for your purchase.
In both options, a carrier will pick up your package and bring it back. It's that easy!
What should I do to keep my Pabloskys looking like new?
Protect them inside their original box.
Give them a break to breathe and get back in shape.
Dry clean them according to the material:
- Patent leather/Antique: clean well with a dry cotton cloth.
- Leather: Keep it looking new with colorless or skin-tone waxes.
- Nubuck/Suede: Clean with a soft brush or hard sponge.
Taking care of your Pablosky helps extend its lifespan. A big thank you from the planet!
How do I know I'm choosing the right size?
Our recommendation is that you follow our size guide , where we explain how to check your little one's size.
You can download our equivalence table to always have it with you.
If you have any further questions, please contact us so we can help you 😊
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