Conditions for customized products
Customized products are made especially for you and cannot be returned unless there is a manufacturing defect.
In this case, contact our Customer Service .
Use of images:
We cannot make customizations that include copyrighted images, such as trademarks, franchises, or any other designs subject to third-party intellectual property.
If the uploaded image is found to violate these terms, your order will be canceled and the product price refunded to the payment method used.
Please verify that the images you wish to use in your customization comply with intellectual property laws.
Follow our tips when uploading your custom image :
To ensure your image fits perfectly on your custom product, please keep the following requirements in mind:
- Format: JPG or PNG files with a maximum size of 10 MB .
- Dimensions: The image must have a maximum of 2000 pixels high by 2000 pixels long .
- Proportions: Understand the shape of the shoe so that your image fits its proportions well. We recommend upload horizontal images with rectangular or panoramic proportions.
- Background: We recommend using transparent or pure white background so that the image content better fits your product.
- Quality: Make sure the uploaded image is of sufficient quality. Avoid color gradients for optimal printing.
By following these recommendations, you'll ensure that your design looks amazing in the final product!