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[NOT USED] FAQ

FAQ Desplegable

What payment methods do you accept?

Your order can be paid for with a Visa, MasterCard credit or debit card, or PayPal (which also allows installment payments).

How much do I have to pay for shipping costs in Spain?

👉 Shipping is free on orders over €35 in Peninsula and Balearic Islands. For orders under €35, shipping costs €3.95.

How long will my order take to arrive in the Peninsula? And in the Balearic Islands?

👉 Shipping time varies between 1-4 business days, but we almost always deliver within 1-2 days. 🤩

👉 For shipments to the Balearic Islands, the period could be delayed up to 3-6 business days.

How can I return my products?

We'll be sad, but we promise not to make a drama out of it.

👉 You have 14 calendar days from the moment you received your little one's shoes to return them.

👉 For orders shipped to Spain, size changes and returns are free. We cover the shipping costs! 🆓

👉 Choose between exchange, refund, or instant refund with Reveni.

👉 You can request your exchange or return HERE

I don't know what size to choose...

Don't worry, it happens to all of us :)

Our recommendation is to follow our size guide, where we explain how to check your little one's size.

You can download our conversion chart to always have it with you.

👉 In models with removable insoles, you can remove the insole and check if the size is correct by placing your little one's foot on top. If their toes reach and/or approach the line drawn on the insole, great! It's their correct size!

If you have more questions, write to the Contact Form so we can help you 😊
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