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[NOT USED] FAQ

FAQ Desplegable

What payment methods do you accept?

Your order can be paid for with a Visa, MasterCard credit or debit card, or PayPal (which also allows installment payments).

How much do I have to pay for shipping costs in Spain?

πŸ‘‰ Shipping is free on orders over €35 in Peninsula and Balearic Islands. For orders under €35, shipping costs €3.95.

How long will my order take to arrive in the Peninsula? And in the Balearic Islands?

πŸ‘‰ Shipping time varies between 1-4 business days, but we almost always deliver within 1-2 days. 🀩

πŸ‘‰ For shipments to the Balearic Islands, the period could be delayed up to 3-6 business days.

How can I return my products?

We'll be sad, but we promise not to make a drama out of it.

πŸ‘‰ You have 14 calendar days from the moment you received your little one's shoes to return them.

πŸ‘‰ For orders shipped to Spain, size changes and returns are free. We cover the shipping costs! πŸ†“

πŸ‘‰ Choose between exchange, refund, or instant refund with Reveni.

πŸ‘‰ You can request your exchange or return HERE

I don't know what size to choose...

Don't worry, it happens to all of us :)

Our recommendation is to follow our size guide, where we explain how to check your little one's size.

You can download our conversion chart to always have it with you.

πŸ‘‰ In models with removable insoles, you can remove the insole and check if the size is correct by placing your little one's foot on top. If their toes reach and/or approach the line drawn on the insole, great! It's their correct size!

If you have more questions, write to the Contact Form so we can help you 😊
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